This tool gives you links that provide guidance and examples of good practice in citizen engagement across Wales.
This tool explores good practice on engagement exercises such as user panels and consultations.
Citizens are users of public services. In recent years, local and national Government have actively sought the views of service users – in much the same way that private sector companies use market research. This is obviously a good way of improving the quality of services.
Getting the views of service users is a very direct form of citizen engagement.
In Flintshire, service users have voiced their opinions on homecare services directly to Local Authority managers. These listening sessions are held at a convenient time of day and lunch is provided – Listening Lunch!
For more information, contact:
Paul Hopkins - paul_hopkins@flintshire.gov.uk
Rhian Luned - Rhian_Luned@flintshire.gov.uk
Follow this link to access the Caerphilly County Borough Council guidance on consultation.
http://www.caerphilly.gov.uk/pdf/consultations/consultation-strategy.pdf
This document contains an extensive catalogue of the many consultations that have taken place all across Wales.
http://www.opinionresearch.org.uk/makingconnections/
Follow this link to access a pack, which contains a collection of examples of good practice in engagement with older people across Wales.
http://www.accymru.org.uk/files/final%20engage%20pack%20_2_.pdf