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Caerphilly’s Commitment to Customer Service

Posted on : 06 Dec 2017

Caerphilly’s Commitment to Customer Service
Cllr Dave Poole and Cllr Colin Gordon
Caerphilly county borough council delivers a wide range of diverse services which are accessed by people of all ages and abilities - 24 hours a day, 7 days a week.
 
Our various departments deal with all aspects of service delivery from the cradle to the grave and we believe that our customers are at the heart of our business.
 
We deliver education, social services, highways, environmental health, trading standards, leisure, libraries, recycling, public protection, tourism, planning, housing, public transport as well as the other key support services that keep the organisation running.
     
In order to ensure we deliver a quality service to all our customers, the council has launched a new set of Corporate Customer Service Standards. Staff at all levels across the organisation will be required to reflect these standards in everything that they do.
 
Cllr Colin Gordon, CCBC’s Cabinet member for Corporate Services said, “It is important that all our employees understand their role in ensuring that we put our customers first. There are over 171,000 people living in the Caerphilly county borough and they are all our customers, so we want them to be confident that they can enjoy a positive customer experience when dealing with the council at any level.”
 
The key themes contained within the standards state that we will always be WELCOMING, PASSIONATE, DEPENDABLE, FAIR and IN TOUCH with our customer’s requirements.


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