Request a new bin

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If your wheelie bin is lost, stolen or damaged, or if you have moved into a property that does not have any bins, you will be charged for a replacement. 

Requesting a new bin

To request a new green (general waste) or brown (recycling) bin please call Waste Strategy and Operations.

Payment is required when you make the request. Payment can be made by debit or credit card over the telephone or cash payment is accepted at any of our cash offices. The charge covers the costs of administration and delivery.

You can request food caddy bins online using the forms below.

 

How much does it cost?

Bin charges for 1 April 2018 to 31 March 2019

Brown recycling bin

1st issue to the property

£25.50

Brown recycling bin

Replacements

£25.50

Green refuse bin

1st issue to the property

£25.50

Green refuse bin

Replacements

£25.50

Food caddies

1st issue and replacements

FREE

Garden waste sacks

1st issue and replacements

£3.06

Recycling box

1st issue and replacements

£6.12

We aim to deliver your bin within 10 working days of receiving payment.

If you choose not to purchase a refuse bin, you can use black bags instead. However, we will only collect a maximum of 3 bags per fortnight which is the equivalent of what will fit into a 240 litre wheeled bin.

Refunds for cancellations can only be processed if received at least 48 hours prior to the scheduled delivery. Discounts or paying in instalments is not available.

I want to change the size of my bin

If you wish to change the size of your bin to a smaller or larger one please contact Waste Strategy and Operations. If you wish to swap your 140 litre bin for a 240 litre bin, we will only exchange if the size of your household requires the additional capacity and we are satisfied that you are recycling as much as possible. There is no charge for this service.

My bin has been damaged or taken by the collection crew

If your bin goes into the back of the collection vehicle or is damaged when it’s being emptied the collection crew will record this and your bin will be replaced free of charge.

My bin has gone missing or has been vandalised/stolen. Do I still have to pay?

It is your responsibility to make sure your bin is kept safe. We would advise that you check around your property or that your neighbour hasn’t taken yours by mistake before requesting a new one. If you cannot find your bin you will have to purchase a replacement.

How can I stop my bins from being stolen?

Mark your bins clearly with your house name or number. Do not place your bin out too early before collection and always move them back onto your property as soon as possible after collection.

Why doesn’t my council tax cover the cost?

A small amount of council tax goes towards the collection and disposal of waste but does not cover the cost of the actual bins.

Do I need to pay for my bin for a new property?

You will need to purchase a bin if it is a self build property. If you have purchased a new house from a developer you will need to check with your developer as the bin may have been included as part of the sale. If the bin has not been included, you will have to pay.

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