Street lighting and reporting faults

Street lighting helps roads and footways to be used safely. We are responsible for maintaining over 27,000 street lights.

We encourage reports from the public about faults and problems to help us arrange for repairs to be carried out.

Reporting a lighting fault

Unfortunately, despite regular inspections, fault with our street lights inevitably occur. If you discover a faulty street light, please report it to us.

To help us deal with the fault as quickly as possible it would be useful if you could provide us with the street light column number, road and location.

Alternatively you can contact street lighting customer care on 01495 235789.

How long will it take to repair?

Our contractor, Centre Great Ltd is required to repair faults in the following timescales:

  • Accidental damage where a street light is considered unsafe or where there is exposed electrical wiring, within two hours of being notified
  • Regular faults within four working days of being notified
  • More than two faults in an area within two working days of being notified

New housing developments and private roads

Installation of street lighting in a new housing development is the responsibility of the site developers and not the council. Where we have agreed to adopt the road, the developer is required to install the street lighting to a standard agreed prior to us adopting it. However, we cannot insist on the installation of street lighting whilst the site is being developed.

Lighting in private un-adopted roads is not our responsibility and property owners must make their own arrangements to light the roads and footpaths.

Street lighting FAQs

Question: Total number of street lights
Answer: 27,272

Question:Timings that some are switched off overnight and the number / location of these,
Answer: 4865 are switched off between Midnight and 05.30 GMT on inter urban routes 

Question:How many lights are dimmed?
Answer: 3974 are subject to a 20% Reduction in lamp power from 9pm. 

Question:Number using new LED technology
Answer: 11521 utilise LED light sources. 

Question: Number using Sodium lamps etc.
Answer: 12870 lanterns remain equipped with Sodium lamps, 1934 with metal halide discharge lamps and 947 with Mercury fluorescent lamp technology 

Question: Annual savings to date from part night lighting
Answer: 2,203,909kWh   £251,243 pa     908 tonnes co2 

Question: Annual savings to date from LED changes
Answer: 2,531,000kWh     £287,000pa    1042 tonnes co2 

Question:Future plans
Answer: Funding is being sought to replace the remaining street lighting inventory with LED alternatives. Anticipated additional savings are 4,180,493 kWh   £440,879pa  1,723 tonnes co2