21 January 2009
Caerphilly County Borough Council's Tenancy Enforcement Section works hard to improve the quality of life for tenants experiencing problems with anti-social behaviour in the local area.
The team's main job is to investigate allegations of anti-social behaviour against council tenants and leaseholders. Anti-social behaviour can be defined as any behaviour that is likely to cause alarm, harassment or distress, and can include things such as vandalism, violence and noise problems.
The Tenancy Enforcement Section, which is within the council's Housing Division, is also involved in the referral and decision making process for Acceptable Behaviour Contracts (ABC's) and Anti-Social Behaviour Orders (ASBO's).
Cllr Lyn Ackerman said, "The council, as a landlord will not put up with anti-social behaviour by its tenants, leaseholders, their family members or visitors. The Tenancy Enforcement Section does an excellent job in the community dealing with disputes, and is able to employ a range of actions to ensure that local people are able to enjoy an acceptable quality of life."
In order to make a complaint against a council tenant:
- Any complaint of anti-social behaviour should, in the first instance, be reported to your local Area or Neighbourhood Housing Office. This can be done in person, by telephone, by letter, by email at firstname.lastname@example.org or online at www.caerphilly.gov.uk and follow the housing links.
- The Area Housing Office will then complete a referral form and send all details of the complaint to the council's Tenancy Enforcement Section.
- The complaint will then be logged; an acknowledgement letter sent, and the complaint will be graded before being referred to the appropriate officer for investigation.
For further information on this issue, visit www.caerphilly.gov.uk or contact your local Area or Neighbourhood Housing Office:
Upper Rhymney Valley Area Housing Office: 01443 873 535
Eastern Valleys Area Housing Office (Blackwood branch): 01495 235 661
Lower Rhymney Valley Area Housing Office: 029 2084 9838
Eastern Valleys Area Housing Office (Risca branch): 01633 600 950
Gilfach Bargoed Neighbourhood Housing Office: 01443 875 530
Lansbury Park Neighbourhood Housing Office: 029 2086 0917
Graig Y Rhacca Neighbourhood Housing Office: 029 2085 3050
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