29 June 2012
Caerphilly County Borough Council's Trading Standards Service has revealed details of the volume and nature of complaints dealt with by the Consumer Advice function during the last financial year.
Within this period, a total of 4,871 telephone calls were made to Consumer Direct Wales, either from Caerphilly residents or about businesses based within Caerphilly county borough.1602 of these calls required further in-depth consumer advice.
The highest sources of complaints were regarding second-hand cars and home maintenance, which is comparable with national data trends. Overall, 192 complaints were made over second-hand cars, which accounts for 12% of all calls. Complaints over home maintenance and improvements crept in at second highest, with 120 complaints (7% of all calls). Completing the top five were complaints over personal computers, telecommunications and vehicle repairs.
Cabinet Member for Community and Leisure Services, Cllr David Poole said, "The council is dedicated to providing a high quality Consumer Advice service by protecting the public from criminal activities, empowering consumers to take action and supporting local businesses. The service also acts as a basis to improve the knowledge of the consumer, whilst making the borough a place where people are happy to live."
The overall level of customer satisfaction is high within the county borough, with results of a monthly satisfaction survey indicating that 98% of users are fairly or very satisfied with the Consumer Advice service. Response time indicators also show that 96% of users had an initial response within one working day.
For further information, please contact our Trading Standards Department on 01495 235291.
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