03 July 2012
In the year 2011/12 Caerphilly County Borough Council Leisure Services saw a significant rise in use of facilities.
Free Swim Friday has proved to be an incredibly successful service attracting 12,000 users in just 9 months. Other reasons for the increase in service users include improved facilities, with Heol Ddu and Risca Leisure Centres achieving the Quest Accreditation.
Overall Leisure Centres and Indoor Sports Facilities saw a 3% rise in numbers of people using the facilities, and the number of smartcard holders rose by a whopping 16%. Improvement in services was proven through customer satisfaction surveys which showed 91% of customers were happy with the services they received during their visit.
Cllr David Poole, Cabinet Member for Community & Leisure Services said, "We have made significant improvements to our leisure services, including the introduction of new fitness suites at Cefn Forest, Newbridge and Heol Ddu Leisure Centres, and the investment in leisure services and centres across the borough. We aim to continue increasing participation this year harnessing the Olympic spirit inspiring the nation."
Plans for 2012/13 include the introduction of "equalities champions" at leisure centres; this is a group of frontline staff are tasked to ensure excellent communication with customers which, in turn assists in the development of customer focused activities and facilities that are accessible to all, and the achievement of the Quest award at Caerphilly and Newbridge Leisure Centres.
For more information please go to the Leisure Lifestyle website
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