Annual household survey

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Household Survey 2017

How satisfied are you with services provided by Caerphilly County Borough Council?

Every two years we carry out a residents survey. We are keen to evaluate the waywe currently provide services and remodel service provision based on feedback from you as a resident.

If you complete the questionnaire by 29th September 2017 you may also enter a prize draw for £250.

If you have any questions about the survey, would like assistance in completing the form or would like a copy of the questionnaire in another format or any other language, please contact Liz Sharma on 01443 864354 or e-mail:

How we will use your information

The information you provide will be used by Caerphilly county borough council’s Communication Unit. The views submitted by all respondents will be retained for 4 years and will be collated and used to produce a summary report. The summary report will be used to support the evaluation and remodelling of services where needed and may be published by Caerphilly county borough council.

Survey Results 2015

Caerphilly County Borough Council has received very positive feedback from local residents about the quality of the services in the 2015 Household Survey.

Respondents were asked their views on a wide range of frontline services, such as recycling, highways, community safety, leisure services and much more. A total of 1,258 responses to the survey were received – through a combination of the Council’s newsletter Newsline and an online questionnaire.Taking everything into account, 78% of respondents said they were satisfied or very satisfied with the overall service provided by the council.

Services which generated high levels of satisfaction included local bus services, libraries, parks and play areas, refuse and recycling services, sports and leisure centres, street lighting and tourist attractions.

You can read the initial analysis and results of the Household Survey in the document below.

Previous results

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