Customer Engagement Strategy

The Caerphilly Registration Service (CRS) is committed to providing customers with high quality registration services at key times in their lives, reflected in the facilities provided within the register office and the skill and dedication of staff.

The public are served in accordance with relevant legislation and regulations and the principles outlined in Caerphilly County Borough Council (CCBC)’s policies and procedures. The service is totally customer focused and the high standard of service delivery achieved reflects positively on the local authority. This Customer Engagement Strategy will facilitate effective customer participation.

Customer Engagement Strategy (PDF)