Council housing - anti-social behaviour

According to the Crime and Disorder Act 1998, anti-social behaviour is defined as:

"Acting in a manner that caused or was likely to cause harassment, alarm or distress to one or more persons not of the same household as the perpetrator".

Examples of anti-social behaviour include:

Drug/substance misuse and dealing
Underage /street drinking
Joy riding
Verbal and abusive behaviour
Graffiti
Noise nuisance and rowdy behaviour
Intimidation / harassment or menacing gestures
The use of off road motorbikes / quads / petrol scooters on housing land or on open designated play areas

What we are doing to stop it

Your home should be a place of safety and enjoyment. Is your right to live in peace and safety being affected by anti-social behaviour and disruptive neighbours?

We are committed to providing decent homes in a safe environment for people who need them. To help achieve this, a Tenancy Enforcement Team has been set up to deal with serious cases of nuisance and anti-social behaviour.

The Tenancy Enforcement Team will work closely with local Housing Offices, Specialist Solicitors and the Police to:

Provide advice and support to complaints and victims during and outside normal office hours if required.
Gather evidence about incidents by witnessing incidents first hand and using specialist surveillance equipment.
Take detailed statements from victims and witnesses and acting as professional witnesses in court.
Fast-track serious cases through court to secure injunctions/evictions to protect victims and witnesses.

We need your support to make this initiative work successfully. By working together we may be able to improve our living environment and reduce crime and anti-social behaviour.

Becoming a victim of anti-social behaviour

If you become a victim of anti-social behaviour it is important to remain calm. No matter how difficult it may be, you must take a step back and deal with the situation calmly. Don't let your emotions get the better of you.

In some cases, contacting the other person concerned and putting your concerns to them yourself may resolve a problem. If you decide to do this, never put yourself in danger. Before you consider making a personal approach consider the following:

Try and remain calm, friendly and non aggressive.
Choose your time to speak to the other person carefully. Don't knock on his or her door late at night and always take someone along with you.
Fully explain to them what the problem is, and how you would like it to stop.
Give them a chance to reply, and try to take their viewpoints onboard.
If the other person is unapproachable or appears to be unreasonable, do not take un-necessary risks and just contact us or if need be the police.

Reporting anti-social behaviour

If you are not able to deal with the anti-social behaviour yourself and our Tenancy Enforcement Team can deal with it for you.

You can report anti-social behaviour online.

Report anti-social behaviour online

Alternatively, you can contact your local area housing office or send an email to tenancyenforcement@caerphilly.gov.uk.

If you have any questions or queries that require an immediate response please contact the Tenancy Enforcement team on Tel: 01495 235448 (out of hours Tel: 01443 875500)