National Consumer Advice Helpline
Citizens Advice provides a telephone and online consumer advice service, which is supported by local authorities in Wales, the Office of Fair Trading, and the Department for Business Innovation and Skills.
The National Consumer Advice Helpline provides clear, practical advice to help consumers sort out problems and disagreements with suppliers of goods and services. From overcharging to faulty goods, and dodgy workmanship to reporting dishonest traders and scams, the advisors at Citizens Advice are ready to offer individual solutions for individual problems.
Citizens Advice work in partnership with local authority Trading Standards services by providing first level advice and information on a wide range of consumer problems. Only complaints requiring further investigation or assistance are referred to Trading Standards or other advice services.
Need consumer advice?
If you need consumer advice, contact The National Consumer Advice Helpline on 08454 04 05 06. You can talk to a Welsh-speaking adviser on 08454 04 05 05. The helplines are open Monday to Friday 9am to 5pm.
Further details including call charges, alternative numbers, postal address and links to online forms are available on the Citizens Advice website.
What if the helpline can't help me?
In cases where the helpline are unable to assist a consumer in resolving an issue, or where consumers are particularly vulnerable, the matter is referred to us at Trading Standards.
Our experienced Consumer Advisors are able to use their technical and legal skills to take the complaint further. This can involve mediating on the consumers behalf or arbitrating a resolution to the problem. Where an impasse situation is reached, assistance may be given in the preparation of a small claim action in the county court (up to a limit of £5000). However, the outcome of such action can never be guaranteed.
TsBroadcast - Trading Standards Advice and Information
 | Trading Standards Advice and Information - This information is provided by the Trading Standards Institute and is a free one-stop on-line business and consumer advice centre for all Trading Standards related information. |