Report an issue with a road, highway or pavement

If you discover an issue with a road, footpath or cycle path we would like you to tell us about it. If you feel that the issue you are reporting is posing an immediate danger to pedestrians or motorists, please call Highways Customer Care on 01443 866511 immediately. Issues could include:

Fence and barriers
Please use the online form for reporting damaged safety barriers or problems/damage to fencing, railings or street furniture.
Flooding
Please use the online form to report a blocked gully or culvert, or to request sandbags.
Highways maintenance
Please use the online form to report or request carriageway resurfacing including potholes, footway maintenance including potholes, rear lane surface problems, cycleway maintenance, broken or missing cattle grids/manhole covers, or problems with retaining walls and bridges.
Highways obstructions or spillages
Please use the online form to report obstructions or spillages on the highway. These include caravans, roadside selling, dead animals or cars for sale.
Highways verges
Please use the online form to report problems with highways verges
Public rights of way
Please use the online form to report any problems on a public right of way including animals, bridges, drainage, gates, handrails, obstructions, overgrowth, potholes, signs, stiles or surface.
Sirhowy Enterprise Way
Please use the online form to report any problems along or caused by the Sirhowy Enterprise Way.
Traffic management
Please use the online form to report any traffic management problems including excessive speed, dangerous driving, issues with traffic signals or pedestrian crossings or to request traffic calming.
Traffic and street signs
Please use the online form to report problems with traffic and street signs including damaged signs, faded road markings, graffiti on signs, requesting a street plate or new signs or road markings.
Winter maintenance
Please use the online form to request a new salt bin or for a salt bin to be filled.

In the case of issues relating to foul water/sewers, call Welsh Water on 0800 0853968

For out of hours emergencies call 01443 875500.


Who to contact

  • Highways Customer Care
  • Pontllanfraith House
  • Pontllanfraith
  • Blackwood
  • NP12 2YW
  • Tel: 01443 866511
  • Out of hrs: 01443 875500
  • Email Highways Customer Care

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