Tenants handbook

If you are a council tenant, this pack gives you some useful information about the services offered by the Public Sector Housing Department.

The pack has been split into subject areas for your convenience and are available to download below:

Welcome to Caerphilly County Borough Council Housing Service (PDF 104kb)

You and your tenancy (PDF 141kb)

Ending your tenancy (PDF 144kb)

Moving house (PDF 166kb)

Sheltered Housing, Community Alarm and Telecare Services (PDF 185kb)

Fire safety advice for tenants in flats (PDF 436kb)

How to report a repair (PDF 172b)

Looking after your home - tenant maintenance responsibilities (PDF 165kb)

Improvements and alterations (PDF 143kb)

Gas servicing (PDF 138kb)

Recharges (PDF 176kb)

Getting in touch (PDF 167kb)

Council housing rents (PDF 201kb)

Compensation schemes for council tenants (PDF 191kb)

Customer care charter - for building maintenance work (PDF 169kb)

Asbestos in housing – tenants information sheet (PDF 178kb)

Your housing service (PDF 232kb)

How to use your tenancy handbook (PDF 160kb)

Lettings standard (PDF 2.8mb)

Good neighbour guidance (PDF 186kb)

Tenant participation (PDF 174kb)

Tenants' Charter (PDF 247kb)

Keeping your home free from damp and condensation (PDF 221kb)