The council has 8 cash offices throughout the borough, located at:
| Cash Office | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
Pontlottyn Customer Services
Merchant St, Pontlottyn, CF81 9QZ | 9am - 1pm and 1.30pm - 4pm | 9am - 1pm and 1.30pm - 4pm | 9am - 1pm and 1.30pm - 4pm | 9am - 1pm and 1.30pm - 4pm | 9am - 1pm and 1.30pm - 4pm | Closed |
Bargoed Customer Services
Hanbury Chapel, Hanbury Road, Bargoed. CF81 8QT. | 9.30am - 5pm | 9.30am - 5pm | 9.30am - 1pm | 9.30am - 5pm | 9.30am - 5pm | 9.30am - 1pm |
Penallta House Customer Services
Tredomen Park, Ystrad Mynach, CF82 7PG | 8.30am - 5pm | 8.30am - 5pm | 8.30am - 5pm | 8.30am - 5pm | 8.30am - 5pm | Closed |
Caerphilly cash office
Park Lane, Caerphilly, CF83 1AA | 8.45am - 4.45pm | 8.45am - 4.45pm | 8.45am - 4.45pm | 8.45am - 4.45pm | 8.45am - 4.15pm | 9am - 1pm |
Newbridge cash office
29 High St, Newbridge, NP1 4FH (*See notice below) | 8.45am - 12.30pm 1.30pm - 4.45pm | 8.45am - 12.30pm | 8.45am - 12.30pm | 8.45am - 12.30pm | 8.45am - 12.30pm 1.30pm - 4.15pm | Closed |
Risca Customer Services
The Risca Palace, Tredegar Street, Risca NP11 6BW | 9.30am - 5pm | 9.30am - 5pm | 9.30am - 5pm | 9.30am - 5pm | 9.30am - 5pm | 9.30am - 1pm |
Blackwood Customer Services
Unit 5, The Market Place, Blackwood | 9am - 5pm | 9am - 5pm | 9am - 5pm | 9am - 5pm | 9am - 5pm | 9am - 1pm |
| Closure notice - Newbridge cash office, which is currently located on High Street will close on Friday 21 June and re-open in the new library in Newbridge Memo on Monday 24 June. The cash office will be run from the library reception area. |
Web payments
As an alternative to visiting a cash office, you can now make the following payments online 24 hours a day, 7 days a week:
- Council tax
- Parking fines
- Housing advances
- Housing benefit overpayments
- Council housing rent
- Business rates
- Sundry debtor (invoices)
- Welsh Water
The Quick Pay facility allows you to pay bills securely online without the need to register an account or login.
Telephone payments
Payments can be made 24 hours a day, 7 days a week using our automated telephone payment service on 01443 863366. (N.B. If paying by Credit Card a charge of 2% will be made in addition to the payment)
Telephone contacts
All 8 cash offices are designated offices for the receipt of housing benefit or council tax reduction claims.
- For general cash office enquiries call 01443 815588
- For council tax enquiries call 01443 863002
- For housing benefit and council tax reduction enquiries call 01443 864133 (for private tenants) or 01443 864022 (for council tenants)