Our in-house workforce and a number of specialist sub-contractors undertake thousands of repairs on council homes each year. An emergency repairs service operates 24 hours a day 365 days a year.
How to report a repair
What to do if you need to report a repair for your council home.
Who is responsible for a repair
Information on our repair responsibilities as a landlord, and your repair responsibilities as a council tenant.
Essential information if you suspect a gas leak.
Heating and hot water
What to do if you need repairs or servicing for your gas or solid fuel heating system.
Compensation for improvements
As a council tenant you may be able to get compensation from us for improvements you made to your home.
Customer care charter
The service standards you can expect from our contractors when they carry out work in your home.
What to do if you have a problem with an empty or run-down council house, and information about the quality of repairs on our newly let homes.
Home improvements by tenants
What to do if you want to carry out alter your council home.
We may recharge you for the cost of repairs when you have caused damage to your council home.