Every year all local authorities report how they have performed to the public. Our performance report explains:-
- How the council views its success against its Improvement Objectives (our main priorities)
- How we performed against our Statutory Performance Indicators and other local performance information against the previous year , comparing with other authorities
- Details of how we collaborate and if the collaboration has achieved its intended outcomes.
The following Performance Report assesses how well each of the four directorates of which Caerphilly County Borough Council is made up have performed in 2012-13 with these sections summarising where we achieved our outcomes and where they could not.
The report also assesses where we have collaborated to make improvements, analyses our statutory performance information, and gives a summary of our assessment for the 10 agreements we hold with Welsh Government for the final year 2013.
The report explains how services assess themselves and the methods they use to do so. It gives an explanation of what our external auditor and inspection teams told us during the year, and gives a summary of our customer satisfaction taken from the latest 2013 household survey.
Appendix A provides more details on our progress towards our Improvement Objectives
Appendix B provides a breakdown of our performance against national indicators (as required by Welsh Government)
Performance Report 2012 - 2013 (PDF 2.4mb)
Performance Report 2012 - 2013 (Welsh version) (PDF 2.4mb)
Performance Report 2012 - 2013 - Public Summary (PDF 1.6mb)
Performance Report 2012 - 2013 - Public Summary (Welsh Version) (PDF 1.6mb)
Performance Report 2012 - 2013 (Appendix A) (PDF 811kb)
Performance Report 2012 - 2013 (Appendix B) (PDF 336kb)
If you have any comments you would like to make about our performance report or if you would like to suggest any future areas for improvement that should be a priority of the council please email email@example.com or call Ros Roberts on 01443-864238.
The report is available in other formats on request.
The report discharges our duty under the 2009 Local Government (Wales) Measure section (15.1, 15.2 and 15.3).
Performance Report Summary 2009/2012 (PDF 29kb)
Performance Report 2009/2012 (Final Year Performance Report 2012 ) (PDF 1.76mb)
Improvement Plan 2009/2012 (Reviewed and Updated 2011) (PDF 1.76mb)
Improvement Plan 2009/2012 (Summary of 2011 Update) (PDF 2.25mb)
Improvement Plan 2009/2012 (Reviewed and Updated 2010) (PDF 647kb)
Improvement Plan 2009/2012 (PDF 2.12mb)