The council has a 3 year Performance Report that runs from 2009-2012. This plan explains what the council's priorities were taking into account what the public told us was most important to them.
Every year we review the plan and update it against the previous year to show how we have performed. We have just updated these priorities for 2011-12 and give an assessment of the 3rd and final year of our 3-year plan.
The report tells you about: -
- The priorities we had for 2009-2012.
- What we achieved against what we said we would do
- Performance information that helps us to understand how well we are delivering services to the public.
- Further information on the council's eight improvement objectives, which are more specific and short-term areas for improvement.
The 2011-12 Performance Report Update is available from all council offices, local libraries and leisure centres or by contacting the Performance Management Unit on 01443 864238 or by email to Performance Management Unit. It can also be downloaded below: -
Performance Report Summary 2009/2012 (PDF 29kb)
Performance Report 2009/2012 (Final Year Performance Report 2012 ) (PDF 1.76mb)
Improvement Plan 2009/2012 (Reviewed and Updated 2011) (PDF 1.76mb)
Improvement Plan 2009/2012 (Summary of 2011 Update) (PDF 2.25mb)
Improvement Plan 2009/2012 (Reviewed and Updated 2010) (PDF 647kb)
Improvement Plan 2009/2012 (PDF 2.12mb)
The Performance Report is also available in different languages and formats upon request and a summary will be available in November 2012.
We welcome any feedback you might have about the Improvement Plan 2011 and the Improvement Objectives 2011/12. Your views are important to us and we want to know what information you would like to see and how you would like to see it reported. For example, would you like to see more data on finance or quality of services? Or do you prefer stories from the members of the public?
Please contact me on the details below if you would like to give feedback on the documents or if there is any information you think could be included for the future:
Ros Roberts - Performance Manager
Performance Management Unit
Hengoed. CF82 7PG