Before we can share information about your claim with your landlord or discuss your claim with a third such as a relative or friend, we must first have your written consent.
Sharing information with your landlord
Sharing information with your landlord could help us deal with your claim more quickly and reduce the risk of you falling behind with your rent because of your claim being delayed . However, it will not affect your claim if you do not give us permission to discuss your claim with your landlord.
If you do not give us permission we will only share information with your landlord if housing benefit is paid direct to them. Under law if your landlord is receiving direct payment we can tell them: -
- The amount of benefit to be paid
- The date from which benefit is to be paid
- When a payment is due to be paid and how much the payment is for
If you give us permission we would be able to tell your landlord whether: -
- You have claimed or renewed your claim for housing benefit or local housing allowance;
- We have made a decision on your claim; or
- We need more information to make a decision on your claim, and what that information may be.
We will not give your landlord any information about your personal or household circumstances or your financial circumstances.
You can withdraw your permission at any time.
If you consent to us discussing your claim with your landlord, please complete and return the following form: -
Consent form - sharing information with your landlord (PDF 26kb)
Discussing your claim with a third party
Some customers would prefer a third party to deal with queries in connection with their claim. This is permitted but we need consent before we can disclose information.
If you would prefer someone else to deal with any queries, please complete and return the following form: -
Consent form - discussing your claim with a third party (PDF 23kb)