Our aim is to deliver services to you that are both flexible and accessible. We achieve this by ensuring that you can access services when, and where you want them and in a way that suits you. This includes the internet, e-mail, telephone and face to face.
Main switchboard telephone numbers and opening hours for enquiries, media enquiries and website feedback.
Customer service centres
Where to find our Customer Service Centres, opening times, how to get there and services available.
Customer service Charter
Our commitment to in terms of how we will deliver service to our residents.
Customer service standards for correspondence
What you can expect when writing to us and when we write to you.
Customer service standards when visiting council premises
What you can expect when visiting us.
Managing telephone calls to and from customers
What you can expect when contacting us by telephone.