In the event of severe weather, we will endeavour to keep this website up to date with the latest information on the availabity of council services, road and school closures.
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Refuse and recycling
Please find below an outline of our proposed actions relating to refuse and recycling collections over the next few days (subject to weather conditions and our ability to access side streets):
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| Saturday 26 January | We plan to have crews out collecting Tuesday's refuse, food and recycling separately (we may need to comingle the food if we cannot use enough vehicles). |
| Sunday 27 January | We plan to have crews out collecting Wednesday's refuse, food and recycling separately (we may need to comingle the food if we cannot use enough vehicles). |
| Monday 28 January | All collections should be back to normal and we will have spare vehicles out clearing any properties missed from this week. |
We are trying to hire in additional vehicles to help out.
For the latest updates go to our Facebook page.
Highways (Gritting)
During the winter season we try very hard to ensure that the roads and pavements throughout Caerphilly county borough are kept safe from ice and snow. As an authority we are responsible for 1150km (718miles) of roads and whilst we are endeavouring to treat the whole network, we have had to prioritise salting 485km (301 miles) of primary roads. Where resources permit we treat all 'A' and 'B' roads and some of the busier lower roads.
Visit our Winter road treatment webpages for everything you need to know about gritting, grit bins and how we keep our roads safe during winter.
Schools
Traffic information
Local radio and television bulletins will help to keep you informed of any traffic issues or road closures.
BBC Wales South East – Traffic and Travel
Traffic Wales
Social services
Adult Social Services will continue to provide normal services to those who receive social care services for as long as conditions allow. If conditions disrupt services, contact will be made with those people affected. Contact our Adult Services Duty Information team on 0808 1002500 for further advice.
Childrens Social Services will provide normal services for as long as conditions allow, if conditions disrupt services please contact the Contact and Referral Team 0808 1001727 for further advice.
Social services provide an emergency service outside of normal office hours. The emergency team can be contacted on 0800 3284432. Their operating hours are Monday to Thursday 5pm - 8.30am and Friday to Monday morning 4.30pm - 8.30am. This service deals only with emergency situations that cannot wait until the next working day.
Meals on wheels
Caerphilly Meals on Wheels service will make every effort to deliver your meal. However, weather emergencies and accidents can sometimes prevent us from doing this. Meals on wheels are not delivered on days when extreme weather causes unsafe road conditions for our drivers.
In preparation for winter weather, meals on wheels clients are given the opportunity during December to purchase two frozen emergency meals. These meals can be kept for up to 3 months in the freezer and used when we are unable to deliver as normal. Please ask your meals on wheels driver for further information.
Out of hours cover
Caerphilly County Borough Council offer an out of hours service to provide emergency assistance. They can be contacted on 01443 875500. Their operating hours are Monday to Thursday 5pm - 08.30am and Friday 4.30pm - 8.30am Monday morning. This service deals only with emergency situations that cannot wait until the next working day.
Adverse weather conditions see an increase in call volumes to this number, please be patient and we will answer your call as soon as possible. For any non-urgent requests please use our website to request a service or report an issue.
Public transport
For up to date information on bus services during inclement weather please contact Traveline Cymru on 0871 200 22 33 or visit their website at www.traveline-cymru.info.
You can also contact bus companies directly - full details are on the bus operators webpage.
For details of train services please contact National Rail Enquires on 08457 48 49 50 or visit www.nationalrail.co.uk.