Responsibility for repairs
If you are a council leaseholder, under the terms of your lease we as the freeholder are responsible for carrying out repairs to the structure and exterior of your block of flats.
You as the leaseholder are responsible for repairs to the interior of your flat details of which is available to download below:
Leaseholder Handbook – Repair responsibilities leaflet (PDF 213kb)
Reporting a repair
If you are a leaseholder and require a repair to your property you need to report it to us.
To report a repair go to Housing repairs - how to report a repair.
Please make sure that you describe the location of the repair accurately to help us to carry out the work efficiently.
Under the terms of your lease you are responsible for contributing an equal share towards the cost of repairs carried out by us to the structure and exterior of your block of flats. We inspect every repair that we charge to leaseholders. We will inform you in writing of the estimated costs on a quarterly basis.
You will be charged for repairs in your annual service charge bill that is usually sent to you in August/September each year.
If you have any general queries, service charge queries, or complaints about the quality of repair work, contact your Leaseholder Services Officer on 01495 235387.
Planned maintenance - consultation
As a responsible freehold landlord we undertake preventative planned maintenance work to ensure your block of flats remains in a good condition.
When the planned work exceeds a certain value, we will consult with you about the project. The cost of any major maintenance work carried out as part of our planned maintenance programme is normally charged for separately, and is therefore not normally included in the annual service charge.
If you have any queries about major planned works contact your Leaseholder Services Officer on 01495 235387.
Consent for improvements
We appreciate that some leaseholders like to carry out their own improvement works.
Before carrying out any work to your flat, please contact your Leaseholder Services Officer on 01495 235387 as you may require consent from us for the work to begin. We occasionally refuse to grant consent for work that we believe would cause a problem.
If you have any general enquiries about being a leaseholder, contact your Leaseholder Services Officer on 01495 235387 or email email@example.com