Linguistic Skills Strategy
The council is committed to providing equality in service delivery to every resident and community within the county borough. One way of achieving this is by providing those services in a range of languages other than English. This commitment to language diversity is backed by UK legislation in the form of the Equality Act 2010 and the Welsh Language (Wales) Measure 2011, and is also contained in the European Charter for Regional and Minority Languages, of which the UK is a signatory.
The various aspects of equality of language choice in service provision, customer care, staff development and recruitment and selection form part of the Equalities and Welsh Language Objectives and Action Plan 2012, which will take the council forwards in a positive and realistic way given the linguistic background of the county borough.
Part of its aims and objectives are to:
- Ensure that residents of the county borough are given the services they need in their chosen language.
- Ensure that our customers are treated equally whatever their language needs and however they interface with the council.
- Ensure that our staff have the proper training so that they are able to deal effectively with customers, whatever their language needs.
- Ensure that recruitment and selection practices within the council reflect the need to provide the above.
The language ability of council staff
The council monitors its staff to find out what language skills are already present in the workforce and the latest figures from March 2013 show that 23 languages other than English are spoken or used by staff members. The process is ongoing and any updates will be noted here, however the current list is available to download below:
Caerphilly CBC Staff Language Skills Audit - March 2013 (PDF 60kb)
Translation and interpretation costs
The council is often asked how much the written translation into Welsh and other languages, or simultaneous translation or interpretation into Welsh, other spoken languages or British Sign Language has cost the council to provide.
The document below shows a summary of these costs from the financial year 2008/2009 onwards in three language sections.
Translation and Interpretation Costs (PDF 136kb)