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Trading Standards warn against roofing repair cold callers

Posted on : 23 May 2019

Trading Standards warn against roofing repair cold callers
Trading Standards warn against roofing repair cold callers

Caerphilly’s Trading Standards team are encouraging residents to be vigilant after receiving reports of individuals cold calling at residential properties, offering to carry out roofing repairs.
The team have been made aware of a number of instances recently where residents have been advised that roofing repairs are needed to their homes.
Traders will often try to convince the occupant that their roof requires work due to broken or slipped tiles. They usually start with an attractive, low price to fix the issue which often entices people to agree to work being carried out. However, the trader will then explain that upon closer examination, a lot more work is needed due to damage underneath the tiles, and this will substantially increase the price.
Cllr Eluned Stenner, Cabinet Member for Public Protection said, “Although thankfully reports of people being duped by doorstep callers are relatively rare in our area, this doesn’t alter the fact that when it does occur, it can be very worrying, especially for our more vulnerable residents. I would encourage people to take heed of our team’s advice and to be vigilant of individuals cold calling at residential properties”.
Trading Standards offer the following advice to residents:

  • Stop and think before opening the door

  • Never invite tradespeople/salespeople into your home

  • If they claim to be representing an organisation, ask for their identification and close the door. Check it using the telephone directory, not the number on the card. Don’t worry about keeping the person waiting outside – a genuine official will not mind waiting

  • Never purchase goods or services on the doorstep without consulting a friend or relative

  • Don’t keep large sums of cash at home or let anyone know there is cash on the premises

  • If you are not interested, tell them so firmly and close the door

To report an issue to Caerphilly’s Trading Standards team, please call 01443 811300 or visit Gwent Police can also be contacted on 101.

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