Coronavirus - Housing

In order to protect everyone’s safety and deliver critical services, all council housing offices have been temporarily closed.

Council tenants with emergency or urgent repairs can report them to the Centralised Repair Team during normal office hours by calling 01443 864886.  

Emergency repairs that occur outside office hours can be reported by calling 01443 875500.

To make rent and other payments, whilst offices are closed, visit: www.caerphilly.gov.uk/Services/Health-and-wellbeing/Coronavirus/Council-services-during-Coronavirus/Main-council-offices 

Any tenants experiencing financial difficulties as a result of the Coronavirus outbreak can call our dedicated finance support line for advice on 01443 866534.

Support for our older and most vulnerable tenants continues to be delivered through the Careline system. This system is manned by Social Services staff who are able to refer relevant calls to Housing Officers currently working remotely.

Housing repairs

Our repairs service for council tenants is now prioritising emergency and urgent repairs, with some less urgent work postponed to allow staff to support other essential areas of work.

If work is needed in your home, a member of staff will contact you beforehand and ask some questions about your health; this information is important to help us protect the safety of everyone.

You will also be asked to keep at least 2 metres distance between anyone in your household and our operatives when they are working in your home.