Reporting anti-social and nuisance behaviour

If you feel that someone is causing you a problem and you want help please contact us for advice and, if necessary, to formally report the complaint.

If the person is a tenant of the council, then in the first instance you should contact your local housing office to report the complaint.

You can report complaints of anti-social and nuisance behaviour using our online form.

Report council housing anti-social behaviour >

This link will direct you to Caerphilly Connect. Register now or log in to report, apply and pay for services. If you do not wish to create an account click 'Continue without registering'. Please check your spam/junk mail folder for account activation and notification emails that we send you!

You can also contact your local housing office or visit a customer services centre.

What is nuisance and anti-social behaviour?

Anti-social behaviour is behaviour that prevents others from enjoying an acceptable quality of life. Some examples of nuisance and anti-social behaviour are:

  • Drunk and disorderly behaviour
  • Having noisy parties
  • Playing music too loudly
  • Violence or threats of violence
  • Harassment of someone or a group of people
  • Vandalism of property belonging to others
  • Domestic abuse

What can we do to help?

There are many queries and misunderstanding about what actions we can and cannot take to help to resolve anti-social and nuisance problems.

Action that can be taken

  • Visiting and/or writing to the person to make them aware they are causing a problem
  • Providing support to help stop the problem
  • Make a referral to a mediation service (both sides need to agree to this)
  • Make a referral to a support service (this can be for either person)
  • Issue a last warning letter to the person causing the problem
  • Taking out an injunction against the person causing the problem
  • Make an application to the County Court for possession of their home 

Action that cannot be taken

  • We cannot take actions without the full cooperation and support of the complainant
  • Mediation services will not be considered unless both sides are willing and want to resolve the problem
  • Action cannot be taken if the problem is not serious enough, or if the law had not been broken, or there is not enough evidence
  • Tenants who are in breach of their tenancy conditions cannot be evicted if there is not enough evidence available to take legal action
  • Tenants cannot be evicted without going to Court and getting a court order 

What can you do?

Most people try their best to get on with each other but sometimes problems arise. If this happens there are a few simple things you can do to help sort out problems of anti-social and nuisance behaviour.

Do:

  • Try to sort things out yourself first
  • Remain calm at all times
  • Work out what you want to say before you approach them
  • Approach the person when you know they will have time to talk to you (not when they are on their way to work or taking children to school)
  • Speak to them face to face when they are on their own
  • Speak to them quietly and politely
  • Listen to their side of the story
  • Be prepared to compromise
  • Leave straight away if people are aggressive or threatening when you approach them – if this happens you will probably need to consider help to sort out the problem

Don’t:

  • Speak to the person if you are angry or annoyed
  • Speak to the person if they are angry or annoyed
  • Dismiss their explanation for the problem
  • Swear or shout at the person
  • Lose your temper, become aggressive, use confrontational body language or discriminatory language 

If you feel that speaking to the person hasn’t improved the situation or you are not happy to do this, them it may be time to ask for help.

Useful contacts

  • In an emergency please call 999 (Minicom 0800 112 999)
  • Black Association of Women Step out - Tel: 029 2034 3154 Email: info@bawso.org.uk
  • Barod - Tel: 0333 9993577 Email: info@gdas.wales
  • Shelterline - Tel: 0808 800 4444  Website: www.sheltercymru.org.uk 
  • Wales 24 hour Domestic Abuse Helpline Tel: 0808 801 0800 Email: helpline@womensaid.org.uk
  • Llamau Women's Services Tel: 02920 860255 Email: enquiries@llamau.org.uk