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CORONAVIRUS (COVID-19) : latest information, advice and support
  • Resident    Housing    Current council tenants    Tenant handbook

Tenants handbook

If you’re a council tenant, the tenant’s handbook includes all the information you need about the services we offer.

  • Welcome to Caerphilly Homes (PDF)
  • Summary privacy notice (PDF)
  • You and your tenancy (PDF)
  • Your housing service (PDF)
  • Council housing rents (PDF)
  • Lettings standard (PDF)
  • Reporting a repair (PDF)
  • Looking after your home - tenant maintenance responsibilities (PDF)
  • Improvements and alterations (PDF)
  • Annual servicing (PDF)
  • Keeping your home free from damp and condensation (PDF)
  • Compensation schemes for council tenants (PDF)
  • Home Contents Insurance (PDF)
  • Asbestos in housing - tenants information sheet (PDF)
  • Caerphilly Homes Charter for Trust (PDF)
  • Tenants' Charter (PDF)
  • Tenant participation (PDF)
  • Good neighbour guidance (PDF)
  • Fire safety advice for tenants in flats (PDF)
  • Moving house (PDF)
  • Older Person's Housing (PDF)
  • Floating Support (PDF)
  • Tenants Guide to Service Charges (PDF)
  • Ending your tenancy (PDF)
  • Compliments and complaints (PDF)
  • Getting in touch (PDF)
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