By using this site you agree to our use of cookies. Click for more information.
Caerphilly Logo
Sign up for e-mail alerts
  • Skip to content
  • Accessibility
  • Contact us
  • News centre
  • My pages
  • Cymraeg
  • Popular tasks
  • Resident
  • Business
  • Things to do
  • The council
  • Get involved
  • Popular tasks
    • Job vacancies
    • Coronavirus testing centres
    • Supporting People - housing related support
    • Apply, report, request, pay
    • School term dates and closures
    • Missed waste collections
    • Bus timetables
    • Recycling centres
    • Housing benefit and Universal Credit
    • Council tax
    • Flooding advice and assistance
    • Waste collection days
  • Resident
  • Business
  • Things to do
  • The council
  • Get involved
Can I help?
CORONAVIRUS (COVID-19) : latest information, advice and support
  • Resident    Housing    Current council tenants    Tenant handbook

Tenants handbook

If you’re a council tenant, the tenant’s handbook includes all the information you need about the services we offer.

  • Welcome to Caerphilly Homes (PDF)
  • Summary privacy notice (PDF)
  • You and your tenancy (PDF)
  • Your housing service (PDF)
  • Council housing rents (PDF)
  • Lettings standard (PDF)
  • Reporting a repair (PDF)
  • Looking after your home - tenant maintenance responsibilities (PDF)
  • Improvements and alterations (PDF)
  • Annual servicing (PDF)
  • Keeping your home free from damp and condensation (PDF)
  • Compensation schemes for council tenants (PDF)
  • Home Contents Insurance (PDF)
  • Asbestos in housing - tenants information sheet (PDF)
  • Caerphilly Homes Charter for Trust (PDF)
  • Tenants' Charter (PDF)
  • Tenant participation (PDF)
  • Good neighbour guidance (PDF)
  • Fire safety advice for tenants in flats (PDF)
  • Moving house (PDF)
  • Older Person's Housing (PDF)
  • Floating Support (PDF)
  • Tenants Guide to Service Charges (PDF)
  • Ending your tenancy (PDF)
  • Compliments and complaints (PDF)
  • Getting in touch (PDF)
Most popular
  • Local housing offices
Facebook Share on Facebook
Twitter Share on Twitter
 
Post Feedback
Add to my pages
 
Print this
a to z of services
  • a
  • b
  • c
  • d
  • e
  • f
  • g
  • h
  • i
  • j
  • k
  • l
  • m
  • n
  • o
  • p
  • q
  • r
  • s
  • t
  • u
  • v
  • w
  • x
  • y
  • z

Connect to us on social media and join in the conversation


For your experience this site is best viewed in Internet Explorer 11 or higher, Mozilla Firefox 27 or higher, Safari 7 or higher, Chrome 30 or higher, Opera 12 or higher or equivalent browser software.

  • Disclaimer
  • Copyright
  • Privacy Policy
  • Cookies
  • Accessibility
  • Sitemap
Copyright © 2014, Caerphilly County Borough Council, All Rights Reserved.