Caerphilly Library and Customer Service Centre


Caerphilly Library and Customer Service Centre
2, The Twyn, Caerphilly. CF83 1JL

Opening times

  • Monday: 9.30am to 4pm
  • Tuesday: 9.30am to 4pm
  • Wednesday: Closed
  • Thursday: 9.30am to 4pm
  • Friday: 9.30am to 4pm
  • Saturday: 9.30am to 1pm
  • Sunday: Closed

How to get there

Travelling by car

If you are travelling to Caerphilly Customer Services by car, directions can be found by visiting Google Maps. Visit our council car parking page for a full list of parking facilities and tariffs.

Using public transport

Regular bus services operate in and out of Caerphilly to all areas of the county borough. Visit Buses – fares and timetables for information on bus passes, fares and bus times.

Services available at the centre

Customer service advisors are fully trained to assist you with any enquiry you have relating to any council service including:

  • Applying for housing benefit
  • Search for current vacancies
  • Requesting a bulky waste collection
  • Applying for a disabled persons parking badge
  • Paying your council tax
  • Paying your council rent
  • Applying for an older persons travel pass
  • Receiving assistance with state pensions if you are over 60
  • Report a pothole
  • Reporting a broken streetlight
  • Requesting a council housing repair


Further information

For further information contact Customer Services on 01443 815588 or email Customer Services.

Privacy Notice

Customer services privacy notice (PDF)