Blackwood Library and Customer Services


192 High Street, Blackwood, NP12 1AJ (based at Blackwood library)

Opening times

  • Monday 9.30am to 4pm (Centre is closed on bank holidays)
  • Tuesday 9.30am to 4pm
  • Wednesday Closed
  • Thursday 9.30am to 4pm
  • Friday 9.30am to 4pm
  • Saturday 9.30am to 1pm
  • Sunday Closed

How to get there

Blackwood Customer Services is ideally located in Blackwood Library. 

Travelling by car

If you are travelling to Blackwood Customer Services by car, directions can be found by visiting Visit our council car parks page for a full list of parking facilities and tariffs.

Using public transport

If you are using public transport, Blackwood Customer Services is just 200 metres away from the newly built Blackwood Bus Station. Regular bus services operate in and out of Blackwood to all areas of the county borough. Blackwood bus station also has a formal taxi rank. Visit buses – fares and timetables for information on bus passes, fares and bus times.

Services available at the centre

Customer service advisors are fully trained to assist you with any enquiry you have relating to council service including:

  • Applying for housing benefit
  • Search for current vacancies
  • Requesting a bulky waste collection
  • Applying for a disabled persons parking badge
  • Paying your council tax
  • Paying your council rent
  • Applying for an older persons travel pass
  • Receiving assistance with state pensions if you are over 60
  • Report a pothole
  • Reporting a broken streetlight
  • Requesting a council housing repair


  • Blackwood library
  • Limited parking available
  • Hearing loop
  • Level access
  • Wheelchair friendly

Further information

For further information contact Customer Services on 01443 815588 or email Customer Services.

Privacy Notice

Customer services privacy notice (PDF)