By using this site you agree to our use of cookies. Click for more information.
Caerphilly Logo
  • Skip to content
  • Accessibility
  • Contact us
  • News centre
  • Subscribe
  • Cymraeg
  • Popular tasks
  • Resident
  • Business
  • Things to do
  • The council
  • Get involved
  • Covid-19
  • Popular tasks
    • Support Payment for Unpaid Carers
    • Leisure centres
    • Leisure centres
    • Jobs and training
    • Apply, report, request, pay
    • Cost of Living Support Scheme
    • Supporting People - housing related support
    • School term dates and closures
    • Missed waste collections
    • Bus timetables
    • Local Elections 2022
    • Councillors and committees
    • Recycling centres
    • Housing benefit and Universal Credit
    • Waste collection days
  • Resident
  • Business
  • Things to do
  • The council
  • Get involved
  • Covid-19
Can I help?
Ukraine crisis : Details of how to offer support and where to find information and advice can be found on our Support for Ukraine webpage
  • Contact Us    Out of hours social services support

Out of hours social services support

South East Wales Emergency Duty Team

Our normal hours of business are Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm and we are closed on bank holidays.

Social services provide an emergency service outside of normal office hours. This service deals only with emergency situations that cannot wait until the next working day.

Call 0800 3284432
Minicom 0800 5879963

When we can help

Please contact us if:

  • a child or young person is in urgent need of protection from harm
  • a parent, foster carer or child needs emergency help, advice or support
  • a carer or vulnerable adult (those with mental health problems, physical or learning disabilities or older people) is in urgent need.

When we can't help

We cannot help if:

  • the situation can wait until the next working day, without risk of harm
  • it is a working day - you should contact the relevant social services department during office hours
  • it is a medical emergency – you must phone your GP or an ambulance.

Who can use the service?

People living in the boroughs of Blaenau Gwent, Caerphilly, Monmouthshire, Newport and Torfaen who need emergency help from social services, whether they already receive our services or not.

Anyone who is calling on behalf of someone else, whether as a professional, relative, friend or carer.

When is the service available?

The out of hours emergency service operates whenever other social services offices are closed. The service can only be accessed by telephone or minicom during the following times:

  • Monday to Thursday 5pm to 8.30am
  • Friday 4.30pm until 8.30am the following Monday morning
  • Bank holidays and weekends, 24 hours  

Who are we?

The emergency service is provided by qualified and trained social workers and team managers. The emergency service works closely with the daytime services. All calls are logged and details you give to the emergency service are passed on to the appropriate daytime social work team the following day.

How will the service deal with my request?

The service prioritises requests on the basis of the information you give so it is important you give us as much information as you can.

Confidentiality is important to us. We only ever give information to people who need to know it to deal with the emergency situation. If we do not agree you need an emergency service, we will give you advice about where you can get help.

Most popular
  • Adults and older people
  • Children and families
 
Facebook Share on Facebook
Twitter Share on Twitter
 
Post Feedback
Add to my pages
 
Print this
a to z of services
  • a
  • b
  • c
  • d
  • e
  • f
  • g
  • h
  • i
  • j
  • k
  • l
  • m
  • n
  • o
  • p
  • q
  • r
  • s
  • t
  • u
  • v
  • w
  • x
  • y
  • z

Connect to us on social media and join in the conversation


For your experience this site is best viewed in Internet Explorer 11 or higher, Mozilla Firefox 27 or higher, Safari 7 or higher, Chrome 30 or higher, Opera 12 or higher or equivalent browser software.

  • Disclaimer
  • Copyright
  • Privacy Policy
  • Cookies
  • Accessibility
  • Sitemap
Copyright © 2022, Caerphilly County Borough Council, All Rights Reserved.