More information about emailing us
Please note that we may need to consider disclosing information we receive by email if it is necessary to respond to a request under information rights legislation, for example a freedom of information request.
We security and virus check all the emails we send. You should however take all necessary precautions to make sure the emails you receive are safe, for example by using an up to date virus checker.
You should take any necessary precautions when deciding how to contact us. If you would prefer to use encrypted email, particularly if sending us sensitive information, please feel free to do so. We use Transport Layer Security (TLS) to encrypt and protect email traffic. If your mail server does not support TLS, you should be aware that any emails you send to us may not be protected in transit.
When transmitting certain types of personal or otherwise confidential information the Council will send encrypted emails using software from Egress Software Technologies. To read content of Egress emails, you will need to follow the instructions in our email to set up an Egress Switch Reader Account. This is a one off registration, is free of charge, and will also enable you to send unlimited encrypted emails back to us.
We only accept emails with a maximum size, including any attachments, of 25MB. If you need to send us more information than this, please spread any attachments over more than one email or contact us to arrange for a secure file transfer.
We monitor and may also block emails sent to us. Please make sure any emails you send to us do not carry any illegal or indecent content, other than that which you need to send us in our role as a local authority.