Contract holder involvement

We’re committed to making sure that contract holders have a say in the decisions that affect them, their homes, and the areas they live in. We want to empower contract holders to get involved at a level that suits them. We do this by offering a range of opportunities to get involved and by supporting tenants' and residents' groups.

Ways you can get involved

Calling all Caerphilly Homes contract holders. ​During these unusual times we are still committed to involving you in developing and shaping future housing services.  Would you like to share your views so that we can ensure that contract holders remain at the heart of everything we do? You won’t even have to leave your home to do it!

Due to Covid-19 our activities are changing.  We're looking at new ways to involve contract holders and how we may be able to continue with our activities in a different way.

  • Housing Improvement Partnership (HIP) - The HIP is made up of contract holders who want to work with us to improve housing services. No specialist skills are needed. All we need is your knowledge and experience as a Caerphilly Homes contract holder. If you can spare a few hours a month for 6 months of the year then please get in touch. All reasonable expenses will be paid.

  • Armchair reviewers - Armchair Reviewers are contract holders who give us feedback on the Caerphilly Homes newsletter and other ways we communicate with contract holders, all from their comfort of their own homes! Every time an Armchair Reviewer gives us feedback they’re entered into a prize draw to win a £25 high street shopping voucher!  Armchair Reviewers pdf

  • Information Exchange - This is an informal virtual session where contract holders can find out more about how Caerphilly Homes and contract holders are working together to improve housing services. It’s also a good opportunity to meet and chat with other contract holders. Contact us to find out when the next Exchange is being held. 
  • Focus groups - Groups of contract holders who come together to give us their views on one specific aspect of the service, for example rent affordability. Contact us to find out more.
  • Surveys - Online or paper surveys to gather views on different housing services. Contact us to find out more or to register your interest in future surveys.

To find out more about how you can get involved contact Tenant and Community Involvement Team.


So, you’ve decided you’d like to get involved but not sure you have the experience or skills to do it? Well don’t worry! We can offer free training sessions to support you and help you be involved with Caerphilly Homes, whilst also building your skills.  Attending training courses will not only increase your ability to make a real difference, but may increase your chances of employment and boost your confidence too.

Training guide (PDF)

Expenses and travelling

We reimburse reasonable expenses such as care costs please get in touch with the team if there is anything that would prevent you from getting involved. If at a future time, when it is safe to do so,  you need to travel to participate, we would provide transport or reimburse your travel costs.

Expenses and travelling (pdf)

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