Our Telecare Service (previously known as community alarm) provides technology enabled care to support individuals to live safely and independently in their own homes.  It also provides family members and carers with peace of mind.

A basic Telecare system involves a lifeline base unit installed in the service user’s home which can be activated remotely by a button worn around the neck or on the wrist.

Once the alarm is activated it will connect to an operator in our monitoring centre in Caerphilly.  The operator can talk to the caller via the speaker and microphone in the base unit to find out what support is needed.

They will then arrange that support, which can include calling a family member, a friend, a GP or the emergency services.  If they do not get a response, they will still arrange help.

There are additional options available subject to a needs-based assessment, such as fall detectors or smoke alarms.

Our monitoring centre is accredited with the Telecare Services Association, which requires an annual independent audit.  We also provide a monitoring service to Monmouthshire and Newport Councils and to a number of Housing Associations.

If you are interested in the telecare service for yourself or a member of your family, call Telecare Services for an information pack on 01443 873663 or email

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For more information or any query about Adults care contact Information, Advice and Assistance (IAA).