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BETTER TOGETHER

A new "whole-authority" operating model to ensure a resilient Caerphilly County Borough for the future

1  FOREWORD

Our core purpose is to support sustainable and resilient communities across the County Borough. For the last few years we have managed the tension between reduced funding and the growing demands for services. The disparity continues to increase, and to thrive within this new environment, demands a new way of thinking. We are a strong, resilient Council with a detailed knowledge of our people and place, so we are well placed to rise to the challenge and seize the opportunities our  journey of transformation will bring.

Cllr David Poole, Leader and Christina Harrhy, Interim Chief Executive

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2 INTRODUCTION

The authority is embarking on a major transformation programme to examine how services are prioritised, how they can become more business efficient, to explore opportunities for greater customer focus and
digital delivery and to consider alternative delivery models and seek out commercial opportunities.

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3  OUR VISION AND PURPOSE

The Council’s current Cabinet will lead the administration until the next local government elections in May 2022. The Cabinet launched a set of commitments to the organisation, to staff and to communities early on in its tenure, which are incorporated into the Council’s Corporate Plan 2018-2023.

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4  OUR NEW OPERATING MODEL

#TeamCaerphilly - Better Together is a strategic programme of “whole-authority” transformational change delivered through a new operating model for the way that we provide services.

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5  CREATING THE RIGHT ORGANISATIONAL CULTURE

Our new ways of working will require a resetting of our culture and effective, purposeful political and officer leadership to drive the ambitious change agenda forward. Employees and Elected Members at all levels
need to understand why the organisation is changing, and they will also need to embrace a culture that will help shape the way the Council delivers in the future. They are the key enablers and the success of our
transformational journey is dependent on the ‘buy in’ and support from our workforce.

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6  ENCOURAGING AND SUPPORTING INNOVATION

We need to challenge existing service models and embrace emerging technologies to increase efficiency and secure value for money.

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7  EMBRACING NEW TECHNOLOGIES - "DIGITAL FIRST"

We will need to embrace new technologies to modernise the way that we work, streamline processes, improve workflow and drive out efficiencies.

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8  ESTABLISHING A STRUCTURED PROGRAMME OF SERVICE REVIEWS

We will introduce a structured programme of service reviews that will evaluate the services that we provide and ensure that they remain relevant, and are provided in the most effective and efficient ways to ensure that
value for money is being achieved.

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9  ADOPTING A COMMERCIAL APPROACH

Central to our whole-authority programme of transformational change is our new mantra of Social Heart and Commercial Head. This recognises our commitment to public service and the needs of our citizens, but also demonstrates our desire to explore
commercial opportunities where appropriate, to generate additional income to reinvest in services to help them remain resilient.

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10  ENGAGING AND WORKING WITH OUR COMMUNITIES

Our #TeamCaerphilly transformation programme is about reshaping the Council for the future. We must do things differently to protect the services that are required and valued.

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11   ACTIVELY SEEKING OPPORTUNITIES FOR COLLABORATION

As part of the transformation programme we will build on existing collaborative frameworks. We will also explore the potential for new collaborative opportunities with other public sector bodies, where there are tangible benefits for our communities and/or the opportunity to reduce costs.

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12  RESOURCES AND CAPACITY

The scale of the financial challenge facing the Council has already been clearly set out in this Strategy. To meet this challenge the Cabinet has agreed a set of revised Medium-Term Financial Plan (MTFP) Savings Principles

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13   ENSURING THAT WE HAVE A WORKFORCE THAT IS FIT FOR THE FUTURE

Our staff are our most important resource. We have a committed and dedicated workforce that provides excellent services to our communities on a daily basis.

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14  PROGRAMME MANAGEMENT ARRANGEMENTS

Effective programme management arrangements will be an essential requirement to ensure successful delivery of the Transformation Strategy

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15  THE #TEAMCAERPHILLY STRATEGIC ACTION PLAN

Some of this Transformation Strategy is already in progress. The #TeamCaerphilly Strategic Action Plan attached as Appendix 1 will help us manage the transformation journey, and will allow us to demonstrate our progress.

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HOW TO FIND OUT MORE

Visit the Caerphilly County Borough Council
website www.caerphilly.gov.uk

For more information on this Strategy, please
contact us on 01443 811365, or
e-mail us policyteam@caerphilly.gov.uk