Missed bin collections

Reasons why your bin may not have been emptied 

There are a number of reasons why we may not have emptied your bin, these include:

  • Your bin was put out for collection late. Your bin must be at your collection point by 6am on the day of collection.
  • Your bin contains the wrong items. What goes in my bins?
  • The wrong bin was put out for collection. What day is my bin collected?
  • Your bin was unsafe to move, (for example it was overweight, broken wheels or broken base) Request a new bin
  • Your bin was overflowing. If the lid does not fully close, any excess waste will be placed back into the bin.

If we have not collected your waste for any of these reasons you will need to correctly present it on the next scheduled collection day. We will not come back to empty it.

Other reasons why your bin may not have been emptied

There are other circumstances when we may not be able to empty your bin:

  • Unable to access the street or property – this may be a traffic incident, roadworks, broken down vehicle or parked cars.
  • Broken down collection vehicle
  • Problem with the collection vehicle
  • Unusually large volumes of waste - this slows down the collection process as the collection vehicle needs to be emptied more often. This sometimes prevents us from completing our scheduled route. 
  • Inclement weather – certain weather conditions, such as flooding or snow, may prevent the collection vehicle accessing your street safely. 

If we have not emptied your bins for any of these reasons, please leave your bin at the collection point and we will usually collect the next working day.

Report a missed collection

Before you report a missed collection please note the following known missed collections:

Area affected

Bin type

Reason for non-collection

Date affected

Llanfabon Drive area, Bedwas

Food/Garden Waste 

Unusually large volumes of waste

01/04/2020

Garden Street, Llanbradach

Food/Garden Waste 

Unusually large volumes of waste

01/04/2020

Pontlottyn area

Recycling

Unusually large volumes of waste

01/04/2020

End of Ceirog Drive, Chrchill Park, Caerphilly

Recycling

Unable to access the street or property

01/04/2020

Gladstone Street, Crumlin

Food/Garden Waste 

Unable to access the street or property

01/04/2020

Hollybush, Green Waste Only

Food/Garden Waste

Unusually large volumes of waste

31/03/2020

Bristol Tce, Usk Road partial Bargoed

Refuse

Unable to access the street or property

31/03/2020

Birchgrove, New Tredegar

Recycling 

Unable to access the street or property

31/03/2020

Dol Y Pandy EST, New estate Pandy Poad, part of Pandy Road

Refuse

Unable to access the street or property

31/03/2020

Parts of Trethomas

Food/Garden Waste

Unusually large volumes of waste

31/03/2020

Morgan St, Lewis St, Thomas St Llanbradach

Recycling

Unusually large volumes of waste

30/03/2020

Penycerrig St, Grove St Llanbradach

Recycling

Unusually large volumes of waste

30/03/2020

Graig St, James St Llanbradach

Recycling

Unusually large volumes of waste

30/03/2020

Edward St Deri

Refuse

Unable to access the street or property

26/03/2020

Coronation Place, Pontywaun

Food/Garden Waste

Unable to access the street or property

26/03/2020

Coronation Place, Pontywaun

Recycling

Unable to access the street or property

26/03/2020

Oakdale Terrace, Oakdale

Refuse

Unable to access the street or property

26/03/2020

Upper lower Stanley St, New Tredegar

Refuse 

Unable to access the street or property

26/03/2020

Mountbatten/Lady Tyler terrace Rhymney

Refuse

Unable to access the street or property

26/03/2020

Gwaun Newydd Porset Park

Food/Garden Waste

Unable to access the street or property

26/03/2020

Llan Fedw, Rudry

Food/Garden Waste

Unable to access the street or property

26/03/2020

Maes y graig Gilfach

Refuse

Unable to access the street or property

26/03/2020

You don’t need to report these as missed collections. Just leave your bin outside your property and we will collection the next working day.