Missed bin collections

Reasons why your bin may not have been emptied 

There are a number of reasons why we may not have emptied your bin, these include:

  • Your bin was put out for collection late. Your bin must be at your collection point by 6am on the day of collection.
  • Your bin contains the wrong items. What goes in my bins?
  • The wrong bin was put out for collection. What day is my bin collected?
  • Your bin was unsafe to move, (for example it was overweight, broken wheels or broken base) Request a new bin
  • Your bin was overflowing. If the lid does not fully close, any excess waste will be placed back into the bin.

If we have not collected your waste for any of these reasons you will need to correctly present it on the next scheduled collection day. We will not come back to empty it.

Other reasons why your bin may not have been emptied

There are other circumstances when we may not be able to empty your bin:

  • Unable to access the street or property – this may be a traffic incident, roadworks, broken down vehicle or parked cars.
  • Broken down collection vehicle
  • Problem with the collection vehicle
  • Unusually large volumes of waste - this slows down the collection process as the collection vehicle needs to be emptied more often. This sometimes prevents us from completing our scheduled route. 
  • Inclement weather – certain weather conditions, such as flooding or snow, may prevent the collection vehicle accessing your street safely. 

If we have not emptied your bins for any of these reasons, please leave your bin at the collection point and we will usually collect the next working day.

COVID-19

In line with the ever-changing guidance on COVID 19 the council is implementing refinements to the regular kerbside collection. 

This will involve back up vehicles to support the collection teams and comes into affect from Monday 6 April. This may result in the normal collection  timelines being affected.

Please we can request your patience and understanding at this time as delays to the bin emptying service are a temporary measure to help in our efforts to further reduce the spread of Coronavirus.

Report a missed collection

Before you report a missed collection please note the following known missed collections:

Area affected

Bin type

Reason for non-collection

Date affected

Parts of Llanbradach

Recycling

Unusually large volumes of waste

01/06/2020

Parts of Maesycwmmer

Recycling

Unusually large volumes of waste

01/06/2020

Heathlands and Hill Street, Ystrad Mynach

Recycling

Unusually large volumes of waste

01/06/2020

Claude Road

Refuse

Unusually large volumes of waste

01/06/2020

Forge Mill, Ystrad Mynach

Food/Garden Waste

Unusually large volumes of waste

01/06/2020

Bryncelyn, Clos Cae Pwll, Lon-y-celyn, Nelson

Food/Garden Waste

Unusually large volumes of waste

01/06/2020

Heol Isaf, Heol Uchaf Mountain Way, Beech Tree Way, Pine Tree Way, Hawthorne Road, Heol Fawr. Nelson

Food/Garden Waste

Unusually large volumes of waste

01/06/2020

St Martins Road area

Food/Garden Waste

Unusually large volumes of waste

01/06/2020

Parts of Bedwas, Trethomas and Machen.

Food/Garden Waste

Unusually large volumes of waste

01/06/2020

Heolddu Avenue, Bargoed

Recycling

Unable to access the street or property

29/05/2020

Parts of Pantside

Food/Garden Waste

Unusually large volumes of waste

27/05/2020

Caledfryn Est, Bryn Siriol Est, Penyrheol

Food/Garden Waste

Unusually large volumes of waste

27/05/2020

Markham Crescent, Beech Grove, Oakdale

Refuse

Unable to access the street or property

27/05/2020

High Meadow Est, Coed Celynen Est, Abercarn

Food/Garden Waste

Unusually large volumes of waste

27/05/2020

Pontbren, Hafodyrynys

Food/Garden Waste

Unable to access the street or property

27/05/2020

Churchill Park, Heol Trecastell Est, Mill Road Est.

Food/Garden Waste

Unusually large volumes of waste

26/05/2020

Parts of Bedwas

Food/Garden Waste

Unusually large volumes of waste

26/05/2020

Powells Tce, New Tredegar

Recycling

Unable to access the street or property

26/05/2020

You don’t need to report these as missed collections. Just leave your bin outside your property and we will collection the next working day.