Missed bin collections

Reasons why your bin may not have been emptied 

There are a number of reasons why we may not have emptied your bin, these include:

• Your bin was put out for collection late. Your bin must be at your collection point by 6am on the day of collection.
• Your bin contains the wrong items. What goes in my bins?
• The wrong bin was put out for collection. What day is my bin collected?
• Your bin was unsafe to move, (for example it was overweight, broken wheels or broken base) Request a new bin
• Your bin was overflowing. If the lid does not fully close, any excess waste will be placed back into the bin.

If we have not collected your waste for any of these reasons you will need to correctly present it on the next scheduled collection day. We will not come back to empty it.

Other reasons why your bin may not have been emptied

There are other circumstances when we may not be able to empty your bin:

• Unable to access the street or property – this may be a traffic incident, roadworks, broken down vehicle or parked cars.
• Broken down collection vehicle
• Problem with the collection vehicle
• Unusually large volumes of waste - this slows down the collection process as the collection vehicle needs to be emptied more often. This sometimes prevents us from completing our scheduled route. 
• Inclement weather – certain weather conditions, such as flooding or snow, may prevent the collection vehicle accessing your street safely. 

If we have not emptied your bins for any of these reasons, please leave your bin at the collection point and we will usually collect the next working day. You don't need to report these as missed collections.

Report a missed collection

Before you report a missed collection please note the following known missed collections:

We will arrange for your missed bin to be collected if:

• Your bin was available at the collection point by 6am on the day of collection
• Your bin does not contain material that should not be in there
• Your bin has not been overloaded and the lid is fully closed. Any excess waste will be placed back into the bin and a sticker attached to the lid. Please do not report this as a missed collection; we will not collect this waste until your next collection in two weeks time.
• Any obstruction to the road or street that may have prevented access by the collection vehicle has now been removed

Alternatively, call Waste Strategy and Operations.