Sheltered housing

If you want to live independently but in a smaller, easier-to-manage home with support then sheltered housing might appeal to you.

Sheltered housing aims to help people remain independent with support available where needed. We currently have 962 units of sheltered accommodation split over 33 schemes throughout the Caerphilly county borough.

Our sheltered housing schemes are made up of bungalows or flats which are completely self-contained, with their own bathrooms and kitchens. There are also communal areas where tenants can socialise and take part in activities.

What are the benefits of sheltered housing?

  • A sheltered housing officer who covers either a morning or afternoon from Monday to Friday
  • Safe and secure buildings
  • Regular tenant meetings to share ideas and views
  • Social events and access to an activities co-ordinator
  • Dedicated 24 hours/365 days a year monitoring alarm service
  • Access to other agencies such as support with financial assistance, for example.

How to apply

Persons over the age of 60 can apply for Sheltered Accommodation. Visit your apply for housing section for details.

Housing related support available in sheltered housing

If you are a tenant living in one of our sheltered housing schemes you will have your support needs assessed and will be placed in one of three bands – Bronze, Silver or Gold.

If you receive housing benefit you will not have to pay for this service; you are automatically entitled to 'Supporting People Funding' which will cover full support costs.

What support you would receive in each band?

Bronze band service

  • Help in an emergency through the community alarm service 365 days a year
  • A personal 6 monthly review and well-being check
  • Access to a dedicated Activities Coordinator who can support you in arranging activities or taking part in social events in your scheme and in the wider community
  • General housing information and support advice alongside signposting to other appropriate services
  • Short-term support and assistance when you are ill or following your discharge from hospital (4 – 6 weeks)
  • Fortnightly pull cord and pendant checks in your home
  • The presence of a Sheltered Housing Officer on site (am or pm) to provide general support, if required
  • Service upgrade to silver or gold upon request (subject to a review of your support needs)

Silver band service

  • Help in an emergency through the community alarm service 365 days a year
  • A personal 6 monthly review and well-being check
  • Access to a dedicated Activities Co-ordinator who can support you in arranging activities or taking part in social events in your scheme and the wider community
  • General housing information and support advice alongside signposting to other appropriate services
  • Short-term support and assistance when you are ill or following your discharge from hospital (4 – 6 weeks)
  • Fortnightly pull cord and pendant checks in your home
  • The presence of a Sheltered Housing Officer on site (am or pm) to provide general support, if required
  • A detailed 6 monthly assessment of your support needs and completion of a Support Plan identifying any additional support you need
  • 1 face to face visit per week from your Sheltered Housing Officer who will work with you to achieve positive outcomes in meeting your identified support needs
  • Up to 2 intercom calls a week from your Sheltered Housing Officer to maintain or to increase your independence
  • Crisis intervention to avoid, if possible, the need for you to receive higher levels of support on a longer term basis
  • Support service upgrade to gold upon request (subject to a review of your support needs)

Gold band service

  • Help in an emergency through the community alarm service 365 days a year
  • A personal 6 monthly review and well-being check
  • Access to a dedicated Activities Co-ordinator who can support you in arranging activities or taking part in social events in your scheme and in the wider community
  • General housing information and support advice alongside signposting to other appropriate services
  • Short-term support and assistance when you are ill or following your discharge from hospital (4 – 6 weeks)
  • Fortnightly pull cord and pendant checks in your home
  • The presence of a Sheltered Housing Officer on site (am or pm) to provide general support, if required
  • A detailed 6 monthly assessment of your support needs and completion of a Support Plan identifying any additional support you need
  • Up to 5 visits / intercom calls per week from your Sheltered Housing Officer who will work with you to ensure positive outcomes to your identified support needs. This level of support is aimed at helping you maintain and regain independence to remain in your home and, if practicable, move back to a lower band
  • Liaison with other agencies on your behalf, where appropriate and to arrange joint planning meetings to ensure all of your needs are met
  • Crisis intervention to avoid, if possible, the need for higher levels of support on a longer term basis
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