Renew a library book or other item
You can renew books, DVDs, CDs, and other items online, with our app, by phone, by email or in person at a library. Each option is explained below.
You can renew items up to 5 times in a row as long as no one has reserved it.
Hire charges apply for the renewal of dvds, cds, games and audio books. Click here for current charges and fees.
How to renew online
- Log in to your library account.
- Enter your library card number and pin number.
- Select 'Current Loans'.
- Select the items you'd like to renew and select 'renew selection' or choose to 'renew all'.
NOTICE: From 16 March until at least 1 April 2020 the Library Service’s Computer Management System will be unavailable in order for essential maintenance to be carried out.
During this period, you will still be able to borrow items from your local library and return items you currently have on loan, however, the online library catalogue will be unavailable which means you will not be able to search for, renew or reserve items online during this period. Self-service kiosks will also be unavailable however Internet access will be maintained for those who wish to go online.
Library Services apologises for any inconvenience this may cause.
Anyone can access the catalogue to browse, but if you want to reserve or renew an item or check your current loans and charges, you must be a library member and have a library card and pin number.
Services available only to library members
If you have joined the library there are a number of additional services available to you through the library catalogue. By accessing your library account you can:
Renew with our app
If you have a smartphone or tablet you can download the Caerphilly Libraries app from the Apple Store, Google Play or Windows Store.
Then:
- Log in with your library card and pin numbers.
- Go to 'My Account'.
- Go to 'Current loans'.
- Select the 'refresh' button next to the items you would like to renew.
Telephone renewal
- Make sure you have your library card to hand.
- Call your local library.
- Ask us to renew your items
- We will ask for a few more details to confirm that you are the account owner
Renewal by email
- Please email libraries@caerphilly.gov.uk with the following details:
- Topic - Refresh items on my account
- Contents - Your name, Library Card Number and Postcode
We endeavor to respond to all emails within 2 working days.
Visit the library
Renew your items by visiting any of our libraries. We can do this for you at the counter or you can use a self-service machine.
Renewal of e-Books, e-Magazines or e-Audio
For any of our e-Books, e-Magazines or e-Audio resources, renewals need to be carried out via the relevant website.
Don’t have or know your Pin?
If you don't yet have a PIN or have forgotten it, ask for one next time you are in the library or email us at libraries@caerphilly.gov.uk.
If you gave us your email address when you joined the library, you can also use the ‘Forgot Pin’ Option in the Login section of the library catalogue website and an email will be sent to you automatically.
- View your personal information
- View your loan history
- Renew your library books
- Log in with your library card and pin numbers.
- Go to 'My Account'.
- Go to 'Current Loans'.
- Select the 'renew' button next to the items you'd like to renew.
- Have your library card to hand.
- Call your local library.
- Ask us to renew your items
- We will ask you a few further details to confirm you’re the owner of the account
- Have your library card to hand.
- Send an email to libraries@caerphilly.gov.uk with the following details:
- Subject – Renew items on my account
- Content – Your name, Library Card Number and Postcode
- We endeavor to respond to all emails within 2 working days.