Pay your rent

We encourage prompt payment and you can choose to pay your rent in one of the following ways:

By Direct Debit

We encourage all our tenants to pay their rent by Direct Debit.

Paying by Direct Debit will save you considerable time and effort. There are no cheques to write, no paperwork or postage and there's no queuing because we can arrange payments for you with your bank or building society. It's also safer than cash and what's more, if you change your payment method to Direct Debit today you will receive a one off payment of £20, which will be credited to your rent account. The Direct Debit will be taken monthly in arrears on the last working day of each month.

For a Direct Debit form, contact the Rents Section or download a form below:

Housing Rent Direct Debit Mandate (PDF 1.8mb)

Online

You can pay your rent securely online using a credit or debit card. You will need your rent account number and the amount you wish to pay.

By telephone

The 24 hour automated hotline number for making payments by credit or debit card is 01443 863366. For this you will need your rent account number and the amount you wish to pay.

In person

Payment can be made in person, using cash or cheque at any one of our cash offices or at our customer service centres.

Post Office

You can also pay at the post office. Click here for details of how to apply for a post office card.

By post

Payment can be made by cheque or postal order crossed and made payable to 'Caerphilly County Borough Council'. We cannot accept post dated or third party cheques.

Payment should be sent to:

Cash Office
Penallta House
Tredomen Park
Ystrad Mynach
Hengoed. CF82 7PG

Please do not send cash through the post and please write your rent account reference number on the back of the cheque or postal order.

At your local post office

If you wish to pay at your local post office please call 01443 866583.

At the door

We offer a fortnightly doorstep collection service to tenants in sheltered accommodation or who are in receipt of Disability Living Allowance or Attendance Allowance. If you think you qualify for this service, call the Rents Section on 01443 811450 or text RENTHELP to 81400 and a member of staff will call you back.

Payment by housing benefit

For tenants who are either on low income or unemployed, housing benefit is available to assist with the payment of rent.

You are responsible for payment of your rent and you must pay any amount not met by housing benefit. We will also expect you to make arrangements to pay any outstanding arrears. Arrears can arise very quickly if you do not provide information asked for or do not re-apply when your circumstances change or your claim is reviewed.

Having difficulties paying your rent?

The tenancy conditions, which you sign at the start of your tenancy, mean that by law, you must pay your rent regularly and not get into debt. If you do not pay your rent on time or you do not pay at all we will have to take legal action which could result in you losing your home.

Visit our Problems paying your rent? webpage for further information and advice.