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CORONAVIRUS (COVID-19) : latest information, advice and support
  • Contact Us    Cash offices

Cash offices

Please note: Due to Coronavirus, all cash offices are closed until further notice. Alternative ways to make a payment are provided below. Visit our online services webpage to Apply, Report, Request or Pay for service online.

There are various cash offices throughout the county borough where you can make payments over the counter.

  • Penallta House Customer Services
  • Blackwood Customer Services
  • Bargoed Customer Services
  • Pontlottyn Customer Services
  • Caerphilly Customer Service Centre
  • Newbridge cash office
  • Risca Customer Services

Web payments

As an alternative to visiting a cash office, you can now make the following payments online 24 hours a day, 7 days a week:

  • Council tax
  • Parking fines
  • Housing advances
  • Housing benefit overpayments
  • Council housing rent
  • Business rates
  • Sundry debtor (invoices)
  • Welsh Water

The Quick Pay facility allows you to pay bills securely online without the need to register an account or login.

Make a payment online

Telephone payments

Payments can be made 24 hours a day, 7 days a week using our automated telephone payment service on 01443 863366.

Telephone contacts

All 8 cash offices are designated offices for the receipt of housing benefit or council tax reduction claims.

  • For general cash office enquiries call 01443 815588
  • For council tax enquiries call 01443 863002
  • For housing benefit and council tax reduction enquiries call 01443 864133 (for private tenants) or 01443 864022 (for council tenants)
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