Information, Advice and Assistance (IAA) for Adult Social Services

Please note that the Adults Services Duty and Information Team (ASDIT) and the Children’s Services Contact and Referral Team (C&R Team) have been amalgamated to form the Information, Advice and Assistance Service (IAA).

The Local Authority has a duty to establish an IAA Service under the Social Services and Well-being (Wales) Act 2014.

IAA is the "front door" to accessing services from our adult service and children's service divisions.