Getting help and support

Recognising yourself as a carer is the first step. Following these ten steps can help you on your way to getting the support and information you need.

Step 1: Remember you're a carer!

Recognising yourself as a carer is the very first step to getting the support you need. Many of us do not see ourselves as carers straight away: we are mums and dads, husbands, wives, partners, brothers, sisters, friends and neighbours. We are simply doing what anyone would, caring unpaid for a loved one or friend, helping them through when they are unable to do things for themselves. The fact is that you are also a carer, and there are things that you need to know. No one likes to be labelled, but recognising yourself as a carer can be the gateway to getting a range of help and support.

Step 2: Include your family and friends

Many carers turn to family and friends for support and to help them to take a break from caring. It is important that you do not cope alone, as this can impact on your own health. Speak to family and friends and make sure they know the extent of your caring role. Many family members or friends may not realise the level of care you are providing, they may be embarrassed or don't want you to think they are interfering. Other people may be reluctant to ask if you need help in case you get the wrong end of the stick and think they are saying you can't cope! Sadly, some people don't know how to react to illness or disability and they find it awkward, so the onus might be on you to make the moves.

Step 3: Tell your doctor

Although there isn't a national register for carers, make sure that you tell your doctor that you are a carer, and ask them to write the details on your notes. If your doctor has got their act together they will ensure that, as a carer, you receive a regular health check and, if necessary, a flu jab. If they know you are a carer, some doctor’s offer special flexibility with appointments, or are more willing to make home visits. Carers are usually busy and sometimes don't find time for their own health. A good doctor who understands carers can be a gateway to getting all kinds of help, such as counselling, other medical services, and referrals to your local Social Services.

Step 4: Tell Social Services

Social Services provide a range of services to carers and people with disabilities. They should be one of your first contacts, as it is important they know about the person you're caring for.

As a carer, you are entitled to a carer's assessment, which looks at your needs and how you, as a carer, can be supported. Social Services can provide replacement care to give you a break, help with aids and adaptations to make life easier or simply be a back up in an emergency.

You can call your local Social Services directly and speak to them about your role as a carer. Even if you choose not to have a carer's assessment, it is advisable to let Social Services know that you are a carer, should a time arise when you need urgent assistance.

Step 5: Tell people at work

As a working carer, you are likely to need a range of support at different times - from access to a telephone to check on the person you care for, to leave arrangements that work around hospital discharge. Telling work you are a carer is not always an easy step and you might feel it depends on whether your employer is likely to be supportive. Find out, by asking your colleagues, personnel officer or union representative. There may be existing support that you are not aware of, or you may find that your employer is open to exploring ways to support carers. Colleagues can be very supportive, and it may help simply to discuss your situation with someone you can trust at work. You might even find that other colleagues are also carers, and that together you are more able to talk to your employer about ways in which you could be supported.

Step 6: Claim your entitlements

The benefit system is complex, and many people who are new to caring are unsure what they should be claiming. Many people are put off claiming by means testing or complicated forms, but remember that the benefits system is there to help and you are entitled to claim. There are a number of benefits available to carers, and one of the most important things is to ensure that you have the relevant information. Benefits can also act as a gateway to other help, like Council Tax reductions.

Step 7: Find your nearest carers group

Carers groups and carers centres all give support to carers by providing information, arranging social events and giving carers time to speak to other carers about problems or experiences. Many of the carers that we speak to find carer's groups a great source of support.

Step 8: Look after yourself

It is easy to neglect yourself when you are busy caring for someone else. However, as a carer it is important that you look after yourself. At the very least, you're not much use to the person you care for if you make yourself ill through caring. Sadly, one in five carers report that their health suffers as a direct result of caring. For example, without proper training carers are especially prone to back problems. Many of the most serious health problems carers suffer from, such as heart disease or mental breakdown, are a direct result of stress. Caring without a break, without proper sleep and without support is extremely stressful. It is important that you recognise this and take it seriously. Remember that a little can go a long way so when you can, try and take some time out to do something for yourself.

Step 9: Think about the future

As hard as it might be to contemplate, there will come a time when you are no longer caring. When caring ends it can be extremely hard. By facing the future and thinking about life after caring you can minimise the shock when the time comes. Many people say that when caring ends they feel adrift, without purpose or direction. Although caring can be all-consuming, it's important that you keep as much of your own life going as you can - work, friends, hobbies and interests.

Step 10: Support Carers UK

Carers UK is the voice of carers. We have a successful record of achievement, built over 40 years, because we are made up of carers and former carers. Our members know the reality of caring and give Carers UK the authority and the knowledge to continue to press for change.

Carers UK is a membership organisation of carers, led by carers for carers. Carers are at the heart of all our work, shaping our campaigns, helping get our message across through the media, taking action to bring about change locally and nationally.

Carers Support Information Leaflet

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