Community alarm

Telecare services (previously known as community alarm) provides peace of mind for people who feel at risk in their own homes.

It is a 24-hour, 365-day monitoring service giving you the freedom to live your life independently knowing that you can obtain assistance when you need it.

The telecare service is able to provide a range of telecare equipment for clients whose assessment identifies telecare as an integral part of a care package.

Telecare equipment includes safety and security sensors such as carbon monoxide detectors, temperature extreme sensors, bogus caller buttons and smoke detectors. Other sensors that can be provided where a need has been identified include bed sensors, fall detectors, epilepsy sensors, enuresis sensors and movement detectors. Telecare can also cover vital signs monitoring and medication reminders.

How the telecare service works

The telecare service works via a special alarm unit connected to the telephone line. This enables you to call for help at any time by pressing a pendant alarm worn around your neck.

This links you to a response centre where trained operators will be at hand to offer you support. This support may be contacting a member of your family, friend, or alerting the emergency services.

Telecare sensors can be linked to a basic alarm unit where more complex monitoring is needed.

Will I qualify?

Telecare services are available to any one living in council or private accommodation in Caerphilly county borough, providing they meet any of the following criteria:

  1. Service user is an older and / or vulnerable person assessed as meeting the eligibility criteria

  2. Service user lives alone or is frequently left alone

The following triggers are to be considered as possible indicators for Telecare. The service user:

  • is vulnerable and may be exposed to a range of environmental and social risks within the home and near vicinity.
  • has restricted mobility
  • is experiencing memory problems
  • has experienced falls within the 6 months prior to the assessment
  • is afraid of falling within the home
  • has been diagnosed with one or more chronic conditions
  • is returning to the community following respite care or hospitalisation
  • is experiencing physical and / or cognitive difficulties as a result of a stroke 

Further information

If you are interested in the telecare service for yourself or a member of your family, call Telecare Services for an information pack on 01443 873656 or email

You can also download the following documents:

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