Train information and advice

Rail Services – General Information

Rail services in Caerphilly are operated by Transport for Wales who took over the operation of interurban, rural and commuter passenger rail services throughout Wales and the border counties.

Rail Services – Contact Details

Transport For Wales
Free post, TFW Rail customer relations
Tel: 0333 3211 202
For National Rail Enquiries
Tel: 03457 48 49 50
Welsh Language Service
Tel: 0345 60 40 500
Text phone: 03456 05 06 00

Welsh Government's Public Transport Information Service
Tel: 0800 464 0000
Traveline Cymru
Tel: 0800 464 00 00


Assistance is available for customers with disabilities or those who may have difficulty in joining or leaving the train. Transport for Wales request that customers requiring assistance call 033 300 50 501 a few days in advance of their journey to arrange this.

Who do I contact when things go wrong on the trains?

Transport for Wales are committed to safety and security, quality, punctuality and cleanliness. They are working constantly to improve the quality of the services they offer but occasionally things go wrong. If you do experience a problem, please contact:
Transport for Wales Customer Relations
Free post, TFW Rail customer relations
Tel: 0333 3211 202

Any complaints not dealt with in a satisfactory manner by Transport for Wales may be referred to The Rail Ombudsman, a new independent scheme set up to investigate unresolved complaints about train companies and the services they operate. Please contact:

The Rail Ombudsman
Tel: 0330 094 0362
Text phone: 0330 094 0363