Ukraine crisis : Details of how to offer support and where to find information and advice can be found on our Support for Ukraine webpage

Complaints and feedback

How to make a comment, compliment or complaint about council services.

Complaints, compliments and comments

Tell us what you think about our service – we are always glad to hear from you. (Except schools or social services)

School complaints

How to make a formal complaint and how it is dealt with.

Social services complaints

If you are unhappy about the social services you receive, you have the right to complain.
Customer Services Standards

We will always be welcoming, passionate, dependable, fair and in touch with your requirements.

Insurance claims

How to make a claim

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Complaints and feedback

Complaints, compliments and comments

School complaints

Social services complaints

Customer Services Standards

Insurance claims