Complaints and feedback

How to make a comment, compliment or complaint about council services.

• Complaints, compliments and comments

  Tell us what you think about our service – we are always glad to hear from you. (Except schools or social services)

  School complaints

  How to make a formal complaint and how it is dealt with.

  Social services complaints

  If you are unhappy about the social services you receive, you have the right to complain.

• Customer Services Standards

  We will always be welcoming, passionate, dependable, fair and in touch with your requirements.

  Insurance claims

  How to make a claim

  Planning enforcement complaints

  Please make your Planning Enforcement Complaints here