Dydd Sul 11 Rhagfyr 2022 / Sunday 11th December 2022

Oherwydd gwaith cynnal a chadw hanfodol, ni fydd ein porth taliadau ar-lein ar gael rhwng 6.00am a 10.00am ddydd Sul 11 Rhagfyr 2022. Ymddiheurwn am unrhyw anghyfleustra y gall hyn ei achosi.

Due to essential maintenance our online payments portal will be unavailable between 06:00am and 10:00am on Sunday 11th December 2022.  We apologise for any inconvenience this may cause.

Bulky waste collection service

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If you are a resident of the Caerphilly county borough you can request collection of large household items for a fee.

Before you ask us to collect any unwanted items please consider the following options:

  • If the item is in a good reusable condition, the Furniture Revival will collect furniture and electrical items free of charge. They will also collect American fridge freezer, fridge freezer, under counter fridge, under counter freezer and chest freezer fridges at a cost of £16 (the council are not able to collect any type of fridge freezers). To arrange a collection call 01685 846830.

  • You can take unwanted items to your nearest household waste recycling centre. This is for household waste only. If you need to use a van or trailer you will need a permit. Visit the van and trailers section for details.

  • Many companies will often take your old items away when they deliver the new one. This is often free or sometimes for a small charge and should be arranged with your supplier.

Requesting a collection

There is a charge for this service as follows

Number of items (or equivalent)

Cost

1, 2 or 3 items

£16.64

4 items

£21.84

5 items

£27.04

6 items (maximum)

£32.24

You can request up to a maximum of 6 items or equivalent. Each item within our booking system is attributed to a ‘weighting’.

Here are some examples as a guide:

Item type

Weighting

TV Cabinet or stand

1 item

Bunk Bed (without mattress)

2 items

3 Piece Suite

3 items

Terms and conditions

  • One item equates to a table, a chair, a cupboard etc.
  • Each item is attributed a‘weighting’.
  • Items must be left at the front kerbside before 6am on your day of collection, free of any trip hazards.
  • We will only collect items that were recorded when the request was made. Additional items will be left at the property.
  • Items must be kept dry. If items are wet and become too heavy they may not be collected to ensure the health and safety of staff.
  • If we are unable to collect your item(s) for any reason (such as inclement weather, vehicle breakdown) we will attempt to contact you. Every effort will be made to collect the next working day
  • Items containing glass must be wrapped / taped to ensure the safety of our operatives.
  • No discounts are available.

Once your request has been submitted it cannot be amended.

Refunds for cancellations can only be processed if received more than two working days prior to the scheduled collection.

To arrange a collection please use the link below for our online booking system.

Book and pay for a bulky collection online >

Please note, this form will not work from within Internet Explorer. Please use a more modern browser such as Edge, Chrome or Safari

Quotable collections

We will need to provide you will a quotation if:

  • you have more than the equivalent of 6 items; or
  • you need to request collection of a ‘quotable’ item.

Quotable items include:

  • Garden Shed (Max 6'x8', Dismantled)
  • Piano (Dismantled)
  • Greenhouse (Dismantled) 6'x8'
  • Radiator
  • Storage Heater (With Bricks)
  • Storage Heater (Without Bricks)
  • Central heating systems
  • Wood
  • Guttering
  • Bulky garden waste

You will be asked to provide photographs of the item(s). This is so that we can provide a quotation without having to visit your property.

Request a quotation online >

Please note, this form will not work from within Internet Explorer. Please use a more modern browser such as Edge, Chrome or Safari

You will receive your quotation within 5 working days. This will include instructions on how to pay using your CaerphillyConnect account.

Terms and conditions

To protect the front-line waste collection service and to adhere to current Government guidance on social distancing, we have introduced the following safety measures:

  • We provide a quotation if you have more than the equivalent of 6 items and would like them collected all at the same time; or
  • you need to request collection of a ‘quotable’ item, where we need to assess the cost of collection and disposal, such as a garden shed, trampoline or carpet.
  • Items must be left at the kerbside, free of any trip hazards
  • We will only collect items that were recorded when the request was made. Additional items will be left at the property.
  • Items must be kept dry. If items are wet and become too heavy they may not be collected to ensure the health and safety of staff.
  • If your item(s) are not collected for any reason (such as inclement weather, vehicle breakdown etc.) we will attempt to contact you. Every effort will be made to collect the next working day.
  • Items containing glass must be wrapped / taped to ensure the safety of our operatives.
  • No discounts are available.

Once your request has been submitted it cannot be amended.

Refunds for cancellations can only be processed if received more than two working days prior to the scheduled collection.