Coronavirus - Information relating to Council Tax

We understand that some of our customers may be facing financial difficulties as a result of Coronavirus so please know that we are here to help. 

It’s important to remember that your council tax pays for our essential services that are delivered to all residents in the county borough.  

It is especially important that if your circumstances have not changed due to the impact of the coronavirus that you continue to pay your council tax as detailed on your bill. 

If, however, you are struggling to pay your council tax due to the impact of coronavirus, there is the following support available:

  • Make sure you have claimed all the benefits and support you are entitled to. For working age families this could be Universal Credit, Employee Support Allowance or Statutory Sick Pay from the DWP, more information can be found on our benefits and grants pages.

  • Council Tax Reduction, this is a means tested discount for people of all ages. It reduces the amount of council tax you pay. The size of the reduction you receive depends on your income and household size. More information and how to apply can be found on our council tax reduction pages

  • You may be entitled to a discount or an exemption. For example, you can get 25% off your bill if only 1 adult aged 18 or over is resident in the property or if someone living at the property is disregarded (not taken into account) for council tax purposes . Visit our discounts and exemptions section for full details and how to apply.

  • Student exemptions and disregards will be continued where your course has been extended, please email a copy of your updated student certificate, issued by your place of education, to

  • You can apply to delay the start of your monthly instalments. Instalments would normally be taken in 10 monthly instalments from April 2020 to January 2021. You may request to change your instalments to start from June 2020 to March 2021. You can request this by completing our online request form below.

We appreciate that some residents may continue to experience difficulties paying. We will continue to review the situation as it develops and update this website with advice accordingly.

How to pay

If you normally make a payment in person, this facility is not currently available due to the coronavirus situation. There are several options available to you. Visit our Pay your council tax section for full details. These include online payments and our automated telephone line which is 01443 863366.

It is important, if you can, to continue to pay your council tax as normal so we can continue to provide vital services and support our most vulnerable residents. 

Contacting the council

As I’m sure you can appreciate, we are dealing with an unprecedented volume of calls to our contact centre and many of these relate to council tax enquiries.

Therefore, we politely ask that, where possible, you contact us or request services online. Our online services page provides a range of forms to apply for and request services, and report issues. These forms automatically log your request and will free up call centre staff to deal with more urgent calls.

If you have already contacted us about your council tax, this will have been logged and you will be contacted in due course. Again, we politely ask that you do not call us to request an update as this will only increase any delay in responding to your original enquiry/request.

Contact us