Handy Person Scheme

Are you a Contract Holder and are aged 60 or over or have a disability? Do you have odd jobs that need doing and can’t do them yourself? Then the Handy Person Scheme could help.

Our Handy Person Scheme is excellent value for money and carried out by a member of our maintenance team equipped with their own tools. Although we are responsible for maintaining the structure of your home and undertaking repairs, we realise that there will be odd jobs that need doing which are your responsibility and this is where our handy person scheme can help.

Who is the scheme for?

To be eligible you must be a Contract Holder and aged 60 or over, or have a disability and require extra assistance with tasks in your home to help you carry on living there safely and independently.

What sort of work can be done?

  • Typical handy person jobs could be small jobs such as:
  • Trimming of internal doors (following fitting of carpets)
  • Fixing down and trimming of floor coverings
  • Fitting curtain tracks or poles
  • Curtain hanging
  • Window cleaning
  • Fixing shelving
  • Replacing light bulbs e.g. fluorescent tubes
  • Hanging pictures & mirrors
  • Fitting door locks & bolts to sheds
  • Fitting bathroom accessories
  • Assembling flat pack furniture
  • Clearing blockages

Are there any jobs that can’t be carried out by this service?

The scheme will not carry out any decorating, garden works/grass cutting or works that would form part of our normal maintenance service. Such works would need to be reported to our Centralised Repairs Team as the costs are covered within your rent.

How much does it cost?

There is a fixed price of £22.67 per hour plus V.A.T which must be paid for before the work can start. This charge will be reviewed annually. You can make a payment in cash only by going to any of our cash officesCustomer Service Centres or making a debit/credit card payment via telephone.


A lot can be achieved in 1 hour, so you could have a number of jobs done on the same appointment providing it does not exceed the hour, e.g. 2 curtain rails/poles put up, or fixing all those bathroom accessories such as cabinet, toilet roll holder, mirror and towel rail.

With the exception of nails, screws and mastic (which are free), all materials will need to be purchased and ready for the handy person when they call. If the materials are not available then the work cannot start, but you may still be charged.

When the work is finished all rubbish and material packaging will be removed and disposed of within the cost.

The handy person will be appropriately trained and employed directly by the council, so you can avoid getting work done by bogus callers or becoming the victim of a trading scam.

Hours of work

This service is only available during normal working hours but is not available during out of hours or part of our emergency service.

Normal working hours are:

  • 8am to 4pm Monday to Thursday and
  • 8am to 3.30pm Friday

When you call to request this service we will offer you the next available appointment but cannot guarantee that this will be the same day. 

Arranging the work

Contact your local Area / Neighbourhood Housing Office, during normal working hours.